Last updated: October 2026
We may collect personal information when you contact us, enquire about our services, request information, or engage Kōtare Homes to provide building services.
Depending on how you interact with us, this may include:
your name
contact details, including email address and phone number
information about your property or building project
information you provide when making an enquiry
correspondence and communications between you and Kōtare Homes
information required to provide our services or manage our relationship with you.
We only collect information that is reasonably necessary for our business activities and the purpose for which it is collected.
We generally collect personal information directly from you, including when you:
submit an enquiry through our website
contact us by phone or email
meet with us about a potential or current project
engage us to provide building services
communicate with us during the course of a project.
We may also receive information from other people or organisations where this is necessary for a project or our business activities. Where we collect personal information from another source, we will handle it in accordance with the Privacy Act 2020 and applicable notification requirements.
We use personal information for purposes including:
responding to enquiries and requests
communicating with you about your project
preparing proposals, estimates and agreements
providing and managing our building services
coordinating with architects, designers, consultants, subcontractors and other project partners where required
managing our business operations and client relationships
improving our website and services
meeting our legal and regulatory obligations.
We will only use your personal information for the purpose it was collected, or for another purpose permitted by the Privacy Act 2020.
We may need to share personal information with third parties where this is necessary to provide our services or operate our business.
This may include architects, designers, consultants, subcontractors, suppliers, professional advisers, technology providers and other project partners.
We will only disclose personal information where there is a legitimate business or legal purpose for doing so, where you have authorised the disclosure, or where disclosure is otherwise permitted by law.
We do not sell your personal information.
Our website may use cookies and analytics technologies to help us understand how visitors use our website and to improve its performance and content.
These technologies may collect information such as your browser type, device, approximate location, pages visited, and how you interact with the website. This information is generally collected in an aggregated or de-identified form.
Our website may also contain embedded content or media provided by third parties, such as video hosting services. These services may use cookies or collect information when you interact with their content. Their own privacy policies will apply to information they collect.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
We use appropriate administrative, technical and organisational safeguards to protect the information we hold. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
The Privacy Act 2020 requires organisations to take reasonable security safeguards to protect personal information they hold.
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide our services, maintain appropriate business records, or meet our legal and regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
